Returns & Refund Policy
City Lighting And Electricals · Last updated September 2026
What to expect from us
Every product sold at City Lighting And Electricals comes through authorized brand channels with proper documentation. Since all purchases are picked up from our Bemina showroom, our return process is built around face-to-face conversations and quick decisions, not paperwork and waiting.
When returns are accepted
A product is eligible for return only when all of these conditions are met:
- Within 7 days of the original purchase date
- Unused and uninstalled with all factory seals intact
- Original packaging complete, including box, foam, accessories, manuals and warranty card
- Original purchase bill presented at the time of return
Items we cannot accept back
For safety, hygiene and practical reasons, these items are final sale:
- Wires and cables cut to any length at the counter
- Installed products including switches, sockets, fixtures and fittings
- Custom-cut lighting profiles, tracks and LED strips
- Clearance items marked as final sale at the time of purchase
- Special order items sourced on request for a specific project
- Products with visible damage reported after leaving the showroom
How to return a product
- Bring the product to our showroom at Shop No 9, SDA Shopping Complex, Bemina, Srinagar 190018
- Carry the original bill along with complete packaging and all accessories
- Our team inspects the product within the same visit to check condition and eligibility
- We confirm whether the return is approved and explain your refund options on the spot
Refund options
- Cash or UPI: Refunded to the original payment method the same day
- Card purchases: Refunded to the same card within 5 to 7 working days, depending on your bank
- Store credit: Available for any eligible return, with no expiry
Brand warranty claims
For defects covered under manufacturer warranty from Legrand, Schneider, Havells, Polycab, Jaquar, Goldmedal and others:
- Bring the defective product with original bill to the showroom
- We handle the entire claim with the brand on your behalf
- Warranty periods vary by product, typically 1 to 5 years
If you see any damage or defect while picking up your product, tell our staff before leaving the counter. We will replace the item on the spot, no questions asked.
Questions about a return or warranty?
Call us during showroom hours or drop by with your product and bill. We sort most cases in a single visit.
Returns & Refund Policy
City Lighting And Electricals · Last updated September 2026
What to expect from us
Every product sold at City Lighting And Electricals comes through authorized brand channels with proper documentation. Since all purchases are picked up from our Bemina showroom, our return process is built around face-to-face conversations and quick decisions, not paperwork and waiting.
When returns are accepted
A product is eligible for return only when all of these conditions are met:
- Within 7 days of the original purchase date
- Unused and uninstalled with all factory seals intact
- Original packaging complete, including box, foam, accessories, manuals and warranty card
- Original purchase bill presented at the time of return
Items we cannot accept back
For safety, hygiene and practical reasons, these items are final sale:
- Wires and cables cut to any length at the counter
- Installed products including switches, sockets, fixtures and fittings
- Custom-cut lighting profiles, tracks and LED strips
- Clearance items marked as final sale at the time of purchase
- Special order items sourced on request for a specific project
- Products with visible damage reported after leaving the showroom
How to return a product
- Bring the product to our showroom at Shop No 9, SDA Shopping Complex, Bemina, Srinagar 190018
- Carry the original bill along with complete packaging and all accessories
- Our team inspects the product within the same visit to check condition and eligibility
- We confirm whether the return is approved and explain your refund options on the spot
Refund options
- Cash or UPI: Refunded to the original payment method the same day
- Card purchases: Refunded to the same card within 5 to 7 working days, depending on your bank
- Store credit: Available for any eligible return, with no expiry
Brand warranty claims
For defects covered under manufacturer warranty from Legrand, Schneider, Havells, Polycab, Jaquar, Goldmedal and others:
- Bring the defective product with original bill to the showroom
- We handle the entire claim with the brand on your behalf
- Warranty periods vary by product, typically 1 to 5 years
If you see any damage or defect while picking up your product, tell our staff before leaving the counter. We will replace the item on the spot, no questions asked.
Questions about a return or warranty?
Call us during showroom hours or drop by with your product and bill. We sort most cases in a single visit.